Refund and Cancellation Policy

1. Subscription Cancellation

Customers may request cancellation of their CleanMoo subscription through the account settings or by contacting the support email shown on this page, depending on the features currently available.

Cancellation normally prevents the next subscription renewal. Customers may continue using the paid service until the end of the current billing period unless otherwise stated during purchase.

2. Automatic Renewal

Paid subscriptions may renew automatically based on the billing period selected during checkout.

The renewal frequency and amount must be shown before purchase. Customers are responsible for cancelling before the next renewal date if they do not wish to continue.

3. Refund Requests

Refund eligibility may depend on:

• The subscription plan
• The billing period
• The reason for the request
• The amount of service already used
• Technical issues attributable to CleanMoo
• Applicable consumer or contract requirements

Refund requests will be reviewed individually and are not automatically guaranteed unless required by applicable law or expressly stated during purchase.

4. Plan Changes

Upgrades or downgrades may affect billing amount, billing date, available features, user limits and data or storage limits. Exact proration rules, if any, will be communicated at the time of the change or during purchase.

5. Account Data After Cancellation

Customers should export or retain any records they require before the end of their subscription where export functionality is available.

Data retention and deletion will follow the CleanMoo Privacy Policy and applicable operational procedures.

Free Trials

A 14-day free trial is offered at signup with access to the full Pro plan. Trial terms will be shown before you start. Unless stated otherwise, unused trial time does not convert into a paid credit after conversion or cancellation.

7. How to Request Cancellation or a Refund

To request a cancellation or discuss a refund, contact us using the support information shown below.

Please include:

• Customer or business name
• Registered account email
• Subscription plan
• Invoice or payment reference
• Reason for the request

8. Contact Information

Use the operator and support details shown on this page to contact CleanMoo about cancellations or refunds.